HOA MANAGEMENT
Professional HOA Management Solutions
Board service keeps eating up your evenings. Homeowners can’t get straight answers about where their fees go. Your management company is juggling too many communities to give yours the real attention it deserves.
There’s a better way to run your association.

Nova specializes in customized management solutions built around two experiences: the Board Member Experience® and the Homeowner Experience®. Our team-based model puts the right people on the right tasks. Technology handles what technology does best. Transparent processes keep everyone informed. Expert guidance helps boards lead with confidence.
Communities come in all sizes. We work with six-unit condos and 3,500-unit developments alike. You may be transitioning from self-management, and the volunteer board is exhausted. Maybe your current management company isn’t cutting it. Either way, our services keep associations running efficiently without the chaos.
Our Approach to Community Management
Most management companies compete on price. That race to the bottom creates overworked managers and high turnover.
We built Nova differently. Our philosophy centers on attracting and retaining exceptional managers, providing them with proper support, the right technology, and workloads that make sense. We track manager capacity through data capture, ensuring your manager has the necessary bandwidth to focus on your community’s success.
Our team-based management model throws out the old single point of failure. Your association receives an integrated support system, comprising association managers who handle board leadership, a dedicated solution team that manages homeowner correspondence, and association coordinators who tackle project support and escalations. This collaborative structure reduces burnout and enhances the overall experience.
The Board Member Experience®
Serving on your HOA board is volunteer work, not a full-time job. Our Board Member Experience® makes board service manageable, productive, and actually rewarding.
Meeting Optimization™
We introduced Meeting Optimization™ over a decade ago, our method for running professional business meetings where decisions actually happen and actions get taken. Your manager shows up prepared with clear agendas, supporting documentation, and professional recommendations grounded in industry best practices.
Stop hunting for missing information. Your board portal holds everything: documents, historical discussions, and past decisions. Do you need to know what happened two years ago? It’s there. New board members coming in? They can get up to speed without having to dig through file cabinets or old email chains.
Professional Guidance and Strategic Support
Budget season? We bring recommendations to the table that are based on your community’s real numbers and what’s happening in the market right now. Every line item comes with an explanation. Why this amount? What changed from last year? We skip the financial jargon and give you straight answers. If costs are climbing, we’ll tell you exactly why. See a place to cut back? We’ll flag it. Your board walks away knowing enough to decide confidently.
Reserve studies, insurance reviews, major capital projects—these aren’t everyday decisions. They need people who’ve done this before and know what they’re doing. We bring in experts who can guide you through the big stuff without the sales pitch.
Your manager spends 90% of their time on the Board Member Experience®, including strategic guidance, professional meetings, securing bids for large projects, and navigating complex decisions. They can focus on this high-level work because our solution team handles the operational details that would otherwise eat up their schedule.
Manageable Time Commitment
Here’s our goal: board service should feel like a volunteer position, not take hours every week. Keep board service manageable, and more homeowners will step up to volunteer. That brings fresh perspectives and engaged leadership into your community. We take on the operational burden, allowing you to focus on governance and community vision.





The Homeowner Experience®
Professional, responsive support matters for homeowner satisfaction. Our Homeowner Experience® gives every resident timely assistance and clear communication.
Dedicated Solution Team
Your association manager focuses on board leadership. Meanwhile, our dedicated solution team handles homeowner inquiries, architectural requests, and everyday questions. This split in responsibilities means homeowners get faster responses, and managers can concentrate on strategic work instead of answering questions about pool hours or trash pickup schedules.
We train our team to deliver professional customer service that reflects positively on your community: quick responses, clear communication, and efficient problem-solving.
Technology-Enhanced Service
Technology runs throughout the Homeowner Experience®. AI-assisted responses handle common questions. A comprehensive portal lets residents submit requests, grab community documents, and stay in the loop about what’s happening. Technology boosts our service delivery, but personal attention from our team stays front and center when homeowners need real support.
Transparency and Communication
Transparency drives everything we do. Homeowners can pull up historical board discussions, review past decisions, and see exactly how their community operates. This openness builds trust, reduces friction, and keeps everyone informed and engaged.
Every team member accesses the same information. Someone’s out of the office? No problem—service stays seamless. Cross-team collaboration means any team member can jump in and help effectively, maintaining consistency and reliability.
Advanced Technology Solutions
Technology improves efficiency, boosts transparency, and delivers better service to boards and homeowners alike.
Optics 360
Our partnership with Optics 360 changes how we handle site visits and compliance checks. Vehicle-mounted cameras capture comprehensive video footage of your community. Our Team reviews this footage to spot violations, but compliance checking is just the beginning.
Board members can also watch videos anytime, anywhere, perfect for members who travel often or can’t make in-person site walks. When did that issue start? How’s the capital project progressing? The video archive has answers. This technology supports remote management, letting us hire top managers no matter where they live.
Optics 360 includes specialized modules for landscape monitoring (Landscape 360) and capital project tracking (Capital 360). Detailed visual records cover community areas, irrigation systems, and ongoing improvements.
Optimized Software Utilization
Many associations struggle with their existing management software—not because the tools don’t work, but because they’re underutilized. We help you actually leverage your systems, getting maximum value from the tools you already have. All data lives in our cloud environment, wiping out the disorganization and missing information that plague many communities.




Seamless Onboarding Process
Transitioning to Nova is straightforward. Our onboarding process gets you set up for success from day one.
Regulatory Compliance and Industry Expertise
HOA laws and regulations change constantly. Staying current with these changes while managing your community? That’s tough for volunteer boards. We handle this complexity.
Every one of our managers belongs to the Community Associations Institute (CAI). That membership gives us access to critical updates on local laws and industry best practices. Our executive team actively collaborates with industry peers, sharing insights and staying ahead of trends. Regulations change, we update our processes immediately—your community stays compliant.
We bring decades of experience in association management. Our team stays tuned into industry trends and cutting-edge solutions. You get tailored recommendations based on the latest market research. We’re always evaluating what we do and how we do it. Our team and your board get the best tools and systems we can find, because outdated software and clunky processes benefit nobody.
Vendor Network and Resources
We’ve built strong relationships with thousands of reliable vendors across every service category. Have a specific need? We probably have a trusted resource ready to help.
We utilize VIVE’s vendor database to vet vendors thoroughly so you work with high-quality professionals who deliver excellent results. We handle soliciting bids, awarding contracts, and monitoring work quality. Your board saves time and gets competitive pricing plus superior service.

Our Core Values
Our core values guide every interaction, decision, and challenge:
Constant and Never-Ending Improvement: We’re committed to continuous growth as individuals and as a company. Hard work, embracing feedback, learning from every experience—that’s how we strive for excellence in everything we do.
Proud to be the Solution: We take ownership and pride in resolving issues. Solution-oriented mindset? That’s us. Every challenge becomes an opportunity to demonstrate reliability, professionalism, and dedication to the communities we serve.
Think Outside the Board Meeting: Creativity, fresh ideas, bold thinking, proactive solutions—we bring all of it to every situation, before, during, and after board meetings. Great community management is a daily commitment.
Communicate, Collaborate, Evaluate: Clear communication, strong collaboration, and thoughtful evaluation are the pillars of our service. Teamwork matters. We work closely with our communities for transparency, alignment, and continuous improvement.
Why Choose Nova
We work with your community to create a customized management plan. Clear services and pricing that align with your priorities. Our team delivers responsive support with professionalism and care, focused on long-term success, not short-term transactions.
You’ll get regular updates and reports. Feedback? We want it. Transparency matters, and so does getting better at what we do.
Day-to-day management is one thing. Building something your community can be proud of? That’s what we’re after. Residents who choose to stay. Volunteers who don’t burn out after one term. That’s the legacy worth creating.
Nova brings deep experience in community association management. We use innovative technology. Our team works collaboratively, rather than in silos. The result? Communities that actually thrive, not just get by.
Ready to experience the Nova difference? Contact us today to learn how our customized management solutions can transform your community.

